Work Stays limited is incorporated and registered in england and wales with company number 13044402, whose registered office and trading address is at bedford heights, brickhill drive, bedford, MK41 7PH (We, us or Our). To contact us, telephone our customer service team on 0330 2231412 or email us at support@workstays.com.

you, the customer (as set out in you booking), wish to make a booking with an accommodation provider introduced by us (host) for the provision of short term accommodation for the contractor workforce. In making this booking for you, we are acting as a disclosed agent on behalf of the host.

To make a booking, you may need to create an account with us, providing information, contact details and bank details. The individual making the booking on you behalf must be over 18 and authorised to make the booking on the basis of these Terms on behalf of the customer and all guests under the booking. We shall undertake appropriate customer and guest identity verification checks and credit checks from time to time, using a third party provider which, at the commencement date (as defined in clause 8 below). Such third party provider will require you to enter into additional terms which are available at the following link:- https://superhog.com/guest-agreement/.

The cancellation policy you receive and accept as part of the booking shall be in force immediately on booking confirmation and operate between you and the host. If you or any of you guests cancel a booking or do not use or occupy the accommodation, any cancellation fee and any refund will depend on the host’s cancellation policy. All cancellations will need to be requested by you via our Website (https://www.work-stays.co.uk/. and any other domain name used by us for the promotion of our business, including any mobile application or alternative owned listing formats made available by us). No other cancellation requests shall be accepted by us. Once we receive a cancellation request from you, we will email relevant details of the cancellation to you such as any cancellation fees due. The cancellation will only be effective once you confirm acceptance of this email. you shall be liable for any additional payments in the event of any cancellation or no-show in accordance with the host’s cancellation policy. In the event a refund is due to you, we will endeavour to process such refund within 7 days from the date of cancellation.

Nothing in the agreement limits our or the host’s liability for death or personal injury caused by negligence or fraud or fraudulent misrepresentation or any other liability which cannot be limited or excluded by law. To the extent permitted by applicable law:

a. We will only be liable to you for any damages, costs, losses, expenses or other sums incurred as a direct result of our failure to perform our services under this agreement;

b. We will not be liable to you for indirect loss or damage;

c. We will not be liable for any damages, costs, losses or expenses or other sum(s) of any description (i) which on the basis of the information given to us by you concerning you booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our agreement with you or (ii) which did not result from any breach of agreement or other fault by us or, where we are responsible for them, our suppliers and subcontractors;

d. We will not be liable for any business losses or loss of profits, whether direct or indirect;

e. Our liability and the liability of any host, whether for one event or a series of connected events, shall be limited to the cost of you applicable booking as set out in you booking confirmation.

If you have a query or complaint regarding any terms of this agreement, please contact our customer service team at support@workstays.com. We will endeavour to respond to you query or complaint within a reasonable period.

As the person making the booking, you are responsible for obtaining the permission of you guests before providing us with their personal data. We are required to gather certain personal data about customers and guests for the purposes of satisfying operational and legal obligations. We will only collect and process customer and guest personal data as set out in our Privacy Policy, and in compliance with our obligations under the data protection act 2018 and the UK GDPR.